Політика відшкодування

Thanks so much for shopping at ​DiCandles!

If you are not entirely satisfied with your purchase, we are re always happy to help you.

Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We do not accept returns for items if the fragrance is not to your liking. Also, we cannot accept returns on sale items or gift cards, sorry for that.

All part of goods must be returned in new and unused condition, with original labels and packaging still attached.

To start a return, you can contact us at support@dicandles.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@dicandles.com.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item as soon as possible.

If your return is approved, we will initiate a refund to your credit card (or your original method of payment). You will receive the funds within a certain amount of days, depending on your card issuer's policies.

Right To Cancel
According to the Distance Selling Regulations, you have the legal right to cancel your order up to a maximum of 14 days from the day after you receive your goods. You must notify us of intent to cancel in writing by contacting us at support@dicandles.com. Any return postage costs are the responsibility of the customer and goods must be returned unused and packaged safely for transit.